Returns Or Exchanges

melissabeautyandhairdressingllc.shop is dedicated to providing customers with high-quality beauty and hair care products. If you are not satisfied with your purchase, we offer return and exchange services in accordance with the following policy.

①. Scope of Returns and Exchanges

• Only orders purchased within the United States are eligible.
• Products must have been purchased through this website’s official channels.
• Requests for returns or exchanges must be submitted within 14 days of receiving the order.

②. Conditions for Returns and Exchanges
The following situations may qualify for a return or exchange:

• The product has quality defects or is damaged.
• The wrong product was shipped, or an item is missing.
• The product is unused and remains in its original, intact packaging (with exceptions for certain products).

③. Situations Not Eligible for Returns or Exchanges
The following situations may not qualify for a return or exchange:

• Personal care products that have been used or opened (for hygiene and safety reasons).
• Returns based on personal preference or dissatisfaction with results (provided there are no quality defects).
• Requests submitted after the specified return period has expired.
• Products purchased through channels other than this website.

④. Return Process
If you wish to return an item, please follow these steps:

• Contact Customer Service and provide your order number along with a description of the issue.
• Wait for Customer Service to review your request and issue a return authorization.
• Ship the product back according to the provided instructions.
• We will process your refund or exchange once we have received and inspected the returned product.

⑤. Refund Information

• Refunds will be issued to your original payment method.
• Processing typically takes 5–10 business days (depending on your bank or payment platform).
• Whether shipping costs are refunded will be determined on a case-by-case basis.

⑥. Exchange Information

• Subject to stock availability, we will exchange the item for an identical product or one of equivalent value.
• Exchanges are available only in cases involving quality defects or shipping errors (receiving the wrong product).

⑦. Shipping Cost Responsibility

• For returns due to quality defects, we will cover the shipping costs.
• For returns due to personal reasons, the customer is responsible for the shipping costs.

⑧. Contact Us
If you wish to request a return or exchange, or if you have any questions, please contact us:
Company Name: MELISSA BEAUTY AND HAIRDRESSING LLC
Company Address: 1549 N PARK AVE, POMONA, CA, 91768
Email: alexandra@melissabeautyandhairdressingllc.shop
Phone: +1 (937) 749-5711